Terms of Service

These Terms of Service (the “Terms”) apply between FİDKEEP TEKNOLOJİ TİCARET LİMİTED ŞİRKETİ (“Fidkeep”), located at Sarıgüllük Mah. Ali Nadi Ünler Bul. Milenyum Apt. No: 3A, Şehitkamil / Gaziantep, Türkiye, MERSİS number 0387146003100001, and the business that registers for or uses the Service (the “Customer”).

The Terms govern the use of the https://fidkeep.com website, the sign-up and sign-in screens at https://auth.fidkeep.com, the application running on fidkeep.com subdomains and all related services. The identifying information about Fidkeep that must be provided under Law No. 6563 on the Regulation of Electronic Commerce is set out on the Company Information page.

The following documents form an integral part of these Terms and are accepted together with them. The Terms and these documents are together referred to as the “Agreement”.

• Subscription and Payment Terms
• Cancellation and Refund Policy
• Data Processing Agreement
• Acceptable Use Policy
• AI Use Principles

The Privacy Policy, the KVKK Privacy Notice and the Cookie Policy are information notices describing the personal data processing Fidkeep carries out as data controller.

If the Agreement documents conflict, the following order of precedence applies:

1. A separate written agreement signed by the parties, only with respect to its subject matter;
2. The Data Processing Agreement, for matters concerning the processing of personal data on the Customer's behalf;
3. The Subscription and Payment Terms and the Cancellation and Refund Policy, for fees, payment, cancellation and refunds;
4. These Terms;
5. The Acceptable Use Policy and the AI Use Principles.

• Service: The review management, AI-assisted reply drafting, review topic and sentiment analysis, Smart Rules, reply publishing, reporting and team management functions, and all related functions, that Fidkeep provides through its website and application.
• Customer: A merchant, tradesperson, legal entity or public institution that creates an account to use the Service for commercial or professional purposes.
• Authorised User: A natural person who creates an account on the Customer's behalf or is invited to the workspace by the Customer (an employee, manager, agency representative or similar).
• Workspace: The account area in which the Customer's locations, Authorised Users, settings and content are managed.
• Location: A Google Business Profile business location that the Customer connects to the Service.
• Google Business Profile: The Google Business Profile service provided by Google LLC and the Google Maps reviews associated with it.
• Customer Content: All data and content entered or uploaded to the Service by the Customer or Authorised Users, or synchronised from Google on the Customer's instruction, including reviews, existing owner replies, brand-voice settings, instructions, example replies, drafts, published replies, report recipients and Smart Rules.
• AI Output: Reply drafts, topic and sentiment labels assigned to reviews, location setup suggestions, report narratives and similar content that the Service generates using AI models.
• Automatic Reply: A reply that an Authorised User has explicitly enabled and configured rules for, and that is published to Google without separate approval of each reply.
• Smart Rule: A rule that the Customer defines with conditions such as rating, whether the review has text and review topic, and with a location scope, and that causes an e-mail to be sent about new matching reviews to recipients the Customer selects from its own team members.
• Plan: The subscription package whose features, limits and fee are shown on the pricing page and the order screen, together with any add-ons.
• Personal Data, Data Controller, Data Processor, Data Subject: As defined in Law No. 6698 on the Protection of Personal Data (“KVKK”).

Formation

The Agreement is concluded when the Terms are accepted electronically while creating an account at https://auth.fidkeep.com. An order for a paid Plan is placed by confirming the order summary on the order screen and completing payment on the iyzico secure payment form. In accordance with Articles 4 and 5 of Law No. 6563:

• The technical steps to conclude the Agreement are: creating an account, verifying the e-mail address, choosing a Plan and billing period, reviewing the order summary, accepting the Agreement and completing payment.
• Before confirming an order, the Customer can see the Plan, billing period, add-ons and invoice details in the order summary and can correct input errors by returning to the previous steps.
• The order is confirmed by e-mail or in-app notice. The Service is delivered electronically and access is activated on the account immediately after the order or payment is confirmed. There is no physical delivery.
• Fidkeep records the version of the Terms accepted and the date of acceptance. The current version of the Terms is always accessible on this page; during the term of the Agreement the Customer may request a copy of the version it accepted by writing to [email protected].
• The privacy rules applied are described in the Privacy Policy. Fidkeep is not a party to any alternative dispute resolution mechanism.

Commercial purpose declaration

The Customer declares that it acquires and uses the Service solely in the course of its commercial or professional activity. Fidkeep does not provide services to consumers. Consequently, Law No. 6502 on Consumer Protection and the Distance Contracts Regulation, including the right of withdrawal, do not apply to the Agreement. The Customer is responsible for the consequences of this declaration being untrue.

Authority

The person accepting the Agreement declares that they are at least 18 years old and have legal capacity, that they are authorised to bind the Customer to this Agreement, and that the Customer is authorised to access every Google Business Profile account and location connected to the Service, to retrieve its reviews and to publish replies on behalf of those locations. Agencies and consultants that manage other businesses' locations must have obtained the necessary authority from those businesses. Public institutions accept the Agreement in accordance with their own legislation and internal approval procedures. A person who accepts the Agreement without authority is liable for the resulting damage under the provisions of Turkish Code of Obligations No. 6098 (“TBK”) on unauthorised representation, in particular Article 47.

• The Customer and Authorised Users keep their account information accurate and up to date.
• Each Authorised User uses their own account; credentials must not be shared.
• The Customer determines roles and location-level access in the Workspace, gives each person only the access they need, and removes without delay the access of persons whose authority has ended.
• Actions taken in the Service by Authorised Users are attributed to the Customer, and the Customer is responsible for them as for its own actions.
• The Customer keeps passwords, sessions and devices secure and reports any suspected unauthorised access without delay to [email protected].
• When Fidkeep detects a security risk, it may end sessions and require a password reset or re-verification of identity.

The technical and organisational security measures Fidkeep applies are described in the Privacy Policy and the Data Processing Agreement.

Depending on the Plan, the Service includes: connecting Google Business Profile and synchronising reviews; viewing the reviews of all locations in a single inbox; tagging reviews by topic and sentiment with AI and filtering them by those labels; Smart Rules that e-mail the team members chosen by the Customer about new reviews matching selected conditions; daily and monthly location reports; AI-assisted reply drafts in the brand voice defined for each location by language, tone, preferred and prohibited phrases, signatures, examples and instructions; publishing replies on an Authorised User's instruction; controlled Automatic Replies; team roles, invitations and location-level access; product feedback and transactional e-mail notifications.

The Service currently supports only Google Maps / Google Business Profile reviews. Other platforms are not part of the Agreement unless and until they are made available in the Service.

Smart Rules apply only to new reviews that arrive after the rule is created; no e-mails are sent for past reviews. Alerts are sent only by e-mail and only to the Customer's own team members; each recipient receives one e-mail per review and at most 10 Smart Rule e-mails per hour. E-mails are usually delivered within a few minutes; Fidkeep does not commit to a specific delivery time. The topic condition of Smart Rules is offered as a beta and, because it relies on AI-generated labels, may produce incorrect matches. Smart Rules do not send e-mails while the subscription is not active.

The number of locations, the total number of team members (seats) across the account, the number of Smart Rules that can be active at the same time, the daily AI reply quota, priority support and other limits vary by Plan and are shown on the pricing page and the order screen. Usage is measured according to Fidkeep's system records. Daily quotas reset every day; unused quota does not carry over to the next day. Where a limit needs to be exceeded, the Customer can buy an add-on or move to a higher Plan.

Fidkeep may change, add or remove functions to improve the Service. Fidkeep will not materially reduce the core functions of a Plan during a paid period; mandatory changes originating from third-party platforms are governed by section 6.

By connecting its Google account through Google OAuth, the Customer authorises Fidkeep under the https://www.googleapis.com/auth/business.manage scope. Under this authorisation Fidkeep lists accounts and locations; synchronises reviews, reviewer display names, profile photos, ratings, review texts, media references, timestamps and existing owner replies; and publishes to Google the replies an Authorised User approves or replies generated under Automatic Reply rules the Customer has enabled. Fidkeep's use of information received from Google APIs complies with the Google API Services User Data Policy, including its Limited Use requirements.

Fidkeep is an independent service and is not affiliated with, endorsed by or sponsored by Google LLC. Google, Google Business Profile and Google Maps are trademarks of Google LLC.

The Google-related functions of the Service depend on Google's technical infrastructure and decisions. Google may change or withdraw its APIs, apply quotas and rate limits, change its access policies, restrict Fidkeep's API access, reject, delay, hide or remove replies or reviews under its content policies, and suspend business profiles. These actions are outside Fidkeep's control and do not constitute a breach of the Agreement by Fidkeep. Fidkeep will make efforts to adapt to such changes within a reasonable time and will notify the Customer of changes that materially affect the Service. If the Service becomes entirely impossible to continue for this reason, the permanent discontinuation provisions in section 16 apply.

The Customer can remove Fidkeep's access at any time from its Google Account permission settings. Synchronisation and reply publishing then stop and the Google OAuth tokens are deleted; data stored in the Service is handled in accordance with section 17.

The Service also relies on other third-party providers for hosting, storage, network security, AI, e-mail, error monitoring and payment services. The current list is on the Subprocessors page.

Functions of the Service such as reply drafts, review topics and sentiment, location setup suggestions, report narratives and structuring of feedback use language models from third-party AI providers selected by Fidkeep against its quality and security criteria. The identity of the providers and models used is kept confidential by Fidkeep. Only the data needed for the relevant task is sent to the models. Fidkeep does not use Customer Content to train its own models or any AI model, and works with providers under terms under which API data is not used for model training.

AI Output can be wrong, incomplete, contain invented facts or have an inappropriate tone. Topic and sentiment labels only classify the content of a review, can be wrong and should not be used as the sole basis for decisions. Review of replies by an Authorised User before publication is recommended. Automatic Replies are off by default; they run only when explicitly enabled and configured by an Authorised User and can be switched off at any time. The Customer is responsible for the decision to enable Automatic Replies, for the rules it sets, for its brand-voice instructions and for the content of all replies published on its behalf. Fidkeep does not provide legal, medical or other professional advice.

Detailed rules are set out in the AI Use Principles.

Rights in Customer Content remain with the Customer or the relevant rights holders; Fidkeep acquires no ownership of that content. Reviews synchronised from Google are subject to the terms of the reviewers and of Google, and the Customer's rights in that content are limited accordingly.

The Customer grants Fidkeep a non-exclusive, royalty-free licence, limited to the term of the Agreement, to host, copy, process, format, display and transmit to Subprocessors Customer Content solely for the purposes of providing, securing and supporting the Service and complying with its legal obligations. Fidkeep may use aggregated and anonymous usage and performance statistics that do not identify the Customer or any Data Subject to operate, secure and improve the Service.

The Customer undertakes that it has the right to use Customer Content and to transmit it to Fidkeep, that the content does not infringe the law or the rights of third parties, and that it will not enter special categories of personal data (KVKK Article 6) into its instructions, example replies or replies.

Without prejudice to its obligations under Law No. 5651, Fidkeep is not obliged to pre-screen Customer Content. Fidkeep may disable access to or remove content that it is notified of or finds to be unlawful or contrary to the Acceptable Use Policy.

Replies published to Google are subject to Google's terms. Deleting a reply or data from the Service does not automatically remove what has been published on Google.

All intellectual and industrial property rights in the software, source code, interface and visual design, databases, documentation and workflows of the Service and in the Fidkeep name and logo belong to Fidkeep or its licensors under Law No. 5846 on Intellectual and Artistic Works and Industrial Property Law No. 6769.

For the term of the Agreement, within the Plan limits and for the purpose of managing the locations of its own business or of businesses that have authorised it, Fidkeep grants the Customer a non-exclusive, non-transferable and non-sublicensable right to use the Service. No rights other than this right of use are transferred to the Customer.

The Customer may freely use AI Output in the course of its business, and Fidkeep claims no rights in that output against the Customer. Fidkeep does not warrant that AI Output is unique or protected by intellectual property rights.

Suggestions and feedback that the Customer provides about the Service may be used by Fidkeep to improve the Service without any obligation arising; Fidkeep will not publicly identify the Customer as the source of that feedback without its permission.

The Customer and Authorised Users use the Service in compliance with the law, the Google Business Profile content policies, the Google API terms and the Acceptable Use Policy. In particular, the following are prohibited:

• generating fake, incentivised or manipulated reviews, review gating, or posting reviews about competitors;
• publishing replies that disclose reviewers' personal data or confirm a customer or patient relationship;
• publishing harassing, threatening, discriminatory, insulting, defamatory or misleading replies;
• connecting locations one is not authorised to manage;
• circumventing quotas or security controls, scraping data, reverse engineering, security testing without written permission, or distributing malware;
• reselling or sublicensing the Service without a written agreement.

Detailed provisions on fees, payment, renewal, cancellation and refunds are set out in the Subscription and Payment Terms and the Cancellation and Refund Policy. In summary:

• Plan and add-on fees are shown on the pricing page and the order screen; fees exclude VAT (KDV), which is added at the applicable rate. Invoices are issued electronically as e-Fatura or e-Arşiv Fatura.
• Billing is monthly or yearly; subscriptions renew automatically for the same period until cancelled.
• Payments are taken by credit or debit card through İyzi Ödeme ve Elektronik Para Hizmetleri A.Ş. (iyzico), licensed by the Central Bank of the Republic of Türkiye. Card details are entered on iyzico's secure payment form; Fidkeep never sees or stores the full card number or CVV.
• On Plans that offer a trial, the 7-day free trial can be used once per business.
• Cancellation takes effect at the end of the current billing period. No refunds or pro-rata credits are given for an unused period, unused AI quota or add-ons; duplicate or erroneous charges and Fidkeep ending the Service without the Customer's fault are subject to the exceptions in the Cancellation and Refund Policy.
• Upgrades take effect immediately; downgrades take effect at the next renewal.
• If a payment fails, the account may be restricted after a 7-day grace period; if payment is not made within 30 days of the due date, Fidkeep may terminate the Agreement.
• Price changes are announced by e-mail at least 30 days in advance and apply from the next renewal; prices do not change within a paid yearly period.

Fidkeep is the data controller for website visitors, Authorised Users' account and authentication data, billing and payment contact details, support and communication records, security logs and marketing communications. This processing is described in the Privacy Policy and the KVKK Privacy Notice.

For content the Customer synchronises from Google Business Profile (reviewer names, profile photos, review texts, ratings), for the topic and sentiment labels derived from that content and for data the Customer enters into its Workspace about third parties, the Customer is the data controller and Fidkeep is the data processor. This processing is governed by the Data Processing Agreement, which forms part of the Agreement.

As data controller, the Customer is responsible for having a legal basis for processing, for fulfilling its duty to inform, for registering with the data controllers' registry where required under KVKK Article 16, and for responding to data subject requests. Fidkeep provides assistance on these matters to the extent set out in the Data Processing Agreement.

Google reviews are personal data made public by the reviewer (KVKK Article 5(2)(d)), but they remain personal data. Fidkeep does not knowingly process special categories of personal data; reviews may contain health or other special-category details published by the reviewer, and Fidkeep does not seek, extract or use such information for profiling.

Personal data is transferred to providers in Finland (EU) and the United States. As there is no adequacy decision under KVKK for these countries, transfers rely on the standard contracts announced by the Personal Data Protection Board under KVKK Article 9 as amended by Law No. 7499 (notified to the Authority within five business days of signature) and, where that is not possible, on the occasional-transfer exceptions in Article 9(6). Providers are listed on the Subprocessors page.

Commercial, technical, financial and operational information that one party discloses to the other under the Agreement and that is designated as confidential or is by its nature understood to be confidential (“Confidential Information”) is used only to perform the Agreement and is not disclosed to third parties. Each party protects Confidential Information with at least the care it uses to protect its own confidential information and discloses it only to employees, advisers and subprocessors who need to know it and are bound by confidentiality obligations.

The following is not Confidential Information: information that becomes public without the receiving party's fault; information the receiving party lawfully knew before disclosure; information lawfully obtained from a third party without a confidentiality obligation; or information independently developed without using Confidential Information. Where disclosure is required by law, court order or a competent authority, the receiving party informs the other party in advance where legally possible and limits the disclosure to what is required.

The confidentiality obligation continues after the Agreement ends for as long as the information remains confidential. Obligations relating to personal data are additionally governed by the KVKK and the Data Processing Agreement.

Fidkeep makes reasonable efforts to keep the Service running continuously and securely. Unless the parties agree otherwise in writing, Fidkeep does not commit to any specific availability rate, response time or service level (SLA).

Planned maintenance is announced in advance by e-mail or in-app notice wherever possible and is scheduled to minimise the impact on use of the Service. Emergency maintenance due to security vulnerabilities or urgent faults may be carried out without prior notice.

Support requests are sent by e-mail to [email protected]; telephone support is not offered. On Plans that the pricing page describes as including priority support (Business, Scale and Enterprise on the effective date of these Terms), support requests are handled with priority; unless agreed in writing, priority support does not include a commitment to any specific response or resolution time.

Fidkeep backs up data in encrypted form at regular intervals and regularly tests restoring from backups. Backups are overwritten on a rolling basis within 30 days at the latest.

Fidkeep may suspend access to the Service fully or partially (for example only Automatic Replies, a specific location or a specific Authorised User) where:

• there is a risk to the security of the Service, other customers or third parties;
• there is unlawful use or a serious breach of the Acceptable Use Policy, or a serious suspicion of either;
• a competent authority orders or requests it, or Google or another provider requires Fidkeep to act;
• in case of non-payment, the 7-day grace period set out in the Subscription and Payment Terms has expired;
• the Customer's commercial-purpose or authority declarations turn out to be untrue.

Fidkeep gives notice of suspension with reasons in advance where possible and otherwise without delay, limits the suspension to what is necessary and restores access once the cause has been removed. The obligation to pay fees continues during a suspension caused by the Customer's fault.

The Agreement enters into force when the Terms are accepted and is concluded for an indefinite term. Paid subscriptions run for the selected billing period (monthly or yearly) under the Subscription and Payment Terms and renew automatically until cancelled.

Termination by the Customer

The Customer may cancel its subscription at any time in the application or by writing to [email protected]. Cancellation takes effect at the end of the current billing period and the Agreement ends on that date. If Fidkeep materially breaches the Agreement and does not remedy the breach within the reasonable period given in a written notice, the Customer's right to terminate the Agreement and its other statutory rights are reserved.

Termination by Fidkeep for cause

Fidkeep may terminate the Agreement if the Customer materially breaches it and, where the breach can be remedied, fails to remedy it within the reasonable period given in a written notice. Termination takes effect immediately upon notice in the following cases:

• unlawful use or a serious or repeated breach of the Acceptable Use Policy;
• a serious threat to the security of the Service or third parties;
• untrue commercial-purpose or authority declarations;
• unpaid fees not paid within 30 days of the due date.

Discontinuation of the Service by Fidkeep

Fidkeep may end the Agreement without the Customer's fault or permanently discontinue the Service; in that case it gives the Customer at least 30 days' prior notice and refunds the unused part of any prepaid fees pro rata.

Effects of termination

When the Agreement ends, the right to use the Service ends and the account is closed; fees accrued up to the end date become due. Provisions that by their nature should survive termination (in particular sections 8, 9, 13, 17, 18, 19, 20, 23 and 28) remain in force.

During the term of the Agreement and for 30 days after the account is closed, the Customer may request an export of its data in a structured, commonly used format using the tools in the application or by writing to [email protected]. After that period, the data is deleted or anonymised within 90 days of account closure at the latest.

• Account and Workspace data: Kept for the term of the Agreement; deleted or anonymised within 90 days of closure at the latest, after the 30-day export window following account closure.
• Google OAuth tokens: Kept while the Google connection is active; deleted when the connection is removed, Google access is revoked or the account is closed.
• Synchronised Google review and reply data and AI drafts: Kept for the term of the Agreement; deleted within 90 days of account closure at the latest or, if the Customer requests, within 90 days of disconnecting a location.
• AI operation records (model, token counts, cost, status, request IDs): 12 months.
• Access, traffic and security logs: 2 years, under Law No. 5651 and for security purposes.
• Error monitoring records: 90 days.
• Invoice, payment and accounting records: 10 years, under Article 82 of Turkish Commercial Code No. 6102 and Article 253 of Tax Procedure Law No. 213.
• Support correspondence: 2 years after the request is closed.
• Backups: Overwritten on a rolling basis within 30 days at the latest.

Replies published to Google remain on Google; removing them depends on action the Customer takes through its Google Business Profile.

To the maximum extent permitted by law, the Service is provided “as is” and “as available”. Fidkeep does not warrant that the Service will operate without interruption or error or that it will be fit for any particular purpose of the Customer.

In particular, Fidkeep does not warrant: the visibility, removal or ranking of reviews on Google; that replies will be published or remain published by Google; search ranking, customer satisfaction or business performance; the accuracy or suitability of assessments in reports or of AI Output, including topic and sentiment labels; or that Smart Rule e-mails will be delivered within a specific time. Rights that cannot be excluded by law are reserved.

To the maximum extent permitted by law:

• Fidkeep is not liable for indirect damage, lost profits, or loss of revenue, reputation or business opportunity.
• In the event of data loss, Fidkeep's liability is limited to making reasonable efforts to restore the data from the most recent available backup.
• Fidkeep is not liable for damage arising from decisions and actions of Google or other third-party platforms, from content published with the Customer's approval or under Automatic Reply rules the Customer has enabled, from the Customer's instructions, or from the Customer's failure to protect its credentials.
• Fidkeep's total liability arising from the Agreement or the Service is limited to the total fees the Customer paid to Fidkeep in the 12 months preceding the event giving rise to the damage.

These limitations do not apply in case of intent or gross negligence on Fidkeep's part (TBK Article 115) or in other cases where the law prohibits limitation of liability.

The Customer holds Fidkeep, its managers and employees harmless from, and on first demand reimburses Fidkeep for amounts it pays in respect of, third-party claims, administrative fines, damages and litigation costs including reasonable attorney's fees arising from:

• Customer Content and the Customer's instructions;
• replies published on the Customer's behalf, including those published as Automatic Replies;
• use of the Service in breach of the law, Google policies or the Acceptable Use Policy;
• locations connected without authority or untrue declarations of authority;
• the Customer's breach of its obligations as data controller.

Fidkeep informs the Customer without delay upon becoming aware of a claim and cooperates reasonably in the defence; it will not enter into a settlement admitting the Customer's fault without the Customer's consent.

Events beyond the parties' reasonable control that cannot be prevented constitute force majeure, including: natural disasters, epidemics, war, terrorism, civil unrest, strikes, acts of competent authorities, general internet, energy or telecommunications outages, large-scale cyber attacks, and outages at hosting, network or platform providers that occur beyond the parties' control.

The party affected by force majeure informs the other party without delay, and the affected obligations are suspended for the duration of the force majeure. If the force majeure lasts more than 60 days, either party may terminate the Agreement by written notice. Payment obligations that arose before the force majeure are not affected.

Fidkeep sends notices to the Customer to the e-mail address registered on the account or in the application. The Customer must keep its e-mail address up to date; an e-mail sent to the registered address is deemed received by the Customer on the date it is sent.

The Customer sends notices to Fidkeep to [email protected]. Plan changes and subscription cancellation can be made in the application or by e-mail to that address. Notices within the scope of Article 18(3) of Turkish Commercial Code No. 6102 and other formal notices are sent to Fidkeep's registered electronic mail (KEP) address [email protected], through a notary public, or by registered letter with return receipt to Fidkeep's address.

The parties agree that, in disputes arising from the Agreement, Fidkeep's electronic records, system and transaction logs, server records and e-mail records constitute conclusive evidence under Article 193 of Code of Civil Procedure No. 6100. The Customer's right to prove the contrary is reserved.

Fidkeep may update the Agreement documents to reflect changes in the Service, providers or legislation. Material changes are announced by e-mail and in-app notice at least 30 days before they take effect. A Customer that does not accept a change may terminate the Agreement before the change takes effect; continued use of the Service after the change takes effect constitutes acceptance of the change.

Non-material changes (such as clarifying wording or updating contact details) take effect on publication. Changes that are mandatory because of a change in legislation or a decision of a competent authority take effect on the date the relevant rule requires. Price changes are governed by the Subscription and Payment Terms.

The Customer may not assign its rights and obligations under the Agreement to third parties without Fidkeep's written consent. The Customer consents in advance to Fidkeep transferring the Agreement to the acquiring party in the event of a merger, demerger or change of legal form of Fidkeep or a transfer of the business or business unit relating to the Service. The Customer will be notified in that case.

If any provision of the Agreement is invalid or unenforceable, the validity of the remaining provisions is not affected; the invalid provision is deemed replaced by the valid provision closest to the parties' intention. A party's failure or delay in exercising a right does not constitute a waiver of that right. The Agreement documents constitute the entire agreement between the parties on their subject matter.

The Agreement documents are drawn up in Turkish, and their English translations are provided for information. In case of conflict between the Turkish text and a translation, the Turkish text prevails.

The Agreement is governed by the laws of the Republic of Türkiye. The Courts and Enforcement Offices of Gaziantep have exclusive jurisdiction over disputes arising from the Agreement.

Questions about these Terms can be sent to [email protected]. For formal notices, the KEP address is [email protected] and the postal address is Sarıgüllük Mah. Ali Nadi Ünler Bul. Milenyum Apt. No: 3A, Şehitkamil / Gaziantep, Türkiye. Full company details are on the Company Information page.