Dental and aesthetic clinics
Earn trust with every review at your dental and aesthetic clinics
Patients read reviews closely before choosing a clinic. Fidkeep gathers Google, Yandex Maps and Tripadvisor reviews¹ from all your clinics and separates booking, communication and trust themes.
- Challenge
Choosing a clinic comes down to trust, and one unanswered complaint can change a new patient's mind.
- Recurring theme
Rescheduled appointments, doctor communication and pricing clarity keep coming up in reviews.
- With Fidkeep
The clinic team tracks reviews by theme and replies with care, without personal details.
What reviews mean in this industry
Dental and aesthetic treatments are planned, often expensive decisions. Before choosing, patients read about others' experiences: how the doctor explained things, how the process went, whether the result matched expectations.
Replying is delicate. A response that mentions treatment details breaks patient privacy, while a boilerplate one reads as brushing the complaint off.
What customers write about most
- Booking process
Getting an appointment, reschedules and time spent waiting at the clinic.
- Doctor communication
How clearly treatment, options and aftercare were explained.
- Price and trust
Whether the quoted price matched the bill, and how confident patients feel about the result.
Which topics does Fidkeep track in this industry?
A star rating tells you how happy customers are; topics tell you why.
Fidkeep sorts every review in this industry into the topics below and marks, for each topic, whether the customer spoke positively, neutrally or negatively. If one review praises one topic and complains about another, you see both. Filter by topic and sentiment, and when a negative review lands on a topic that matters, Smart Rules email the right person.
Topics in this industry6
- Results / Workmanship
- Trust / Transparency
- Appointments / Waiting
- Service / Staff
- Price / Value
- Cleanliness / Hygiene
Example in the app
- Results / Workmanshippositive
- Trust / Transparencyneutral
- Appointments / Waitingnegative
How teams work with Fidkeep
Privacy-first replies
AI drafts the reply. The team confirms it holds no treatment or personal details before publishing.
A consistent clinic voice
Set form of address, tone and sign-off per clinic so every reply goes out with the same care.
Complaints first
Put low-rated reviews at the top of the daily view and invite the patient to contact the clinic directly.
What to watch in the monthly report
- Booking complaints
See which clinics draw more reschedule and waiting complaints.
- Communication quality
Track month over month whether patients feel well informed.
- Pricing clarity
Follow price-expectation complaints with the real reviews attached.
Frequently asked questions
Clear answers on product, data and billing.
Which review topics does Fidkeep track for dental and aesthetic clinics?+
Fidkeep sorts reviews in this industry into these topics: Results / Workmanship, Trust / Transparency, Appointments / Waiting, Service / Staff, Price / Value, and Cleanliness / Hygiene. For each topic it marks separately whether the customer spoke positively, neutrally or negatively.
Do I choose the topics?+
No. Fidkeep identifies your industry from your location's Google category and uses that industry's topics.
Can one review cover more than one topic?+
Yes. Each topic gets its own sentiment, so if a review praises one topic and complains about another, you see both.
Are my older reviews tagged too?+
Yes. When you connect a location, past reviews are tagged in the background. Older reviews don't trigger Smart Rules notifications.
What should dental and aesthetic clinics watch in the monthly report?+
Booking complaints: See which clinics draw more reschedule and waiting complaints. Communication quality: Track month over month whether patients feel well informed. Pricing clarity: Follow price-expectation complaints with the real reviews attached.