How it worksFour steps from review to decision

What to improve next?
Your customers already wrote it.

Fidkeep brings every location's Google, Yandex Maps and Tripadvisor reviews¹ into one view, separates recurring issues by branch and topic, and shows your team where to start.

Google, Yandex Maps, Tripadvisor¹Single and multi-locationMonthly smart reports

See every location at a glance.

Reviews from all your locations on Google, Yandex Maps and Tripadvisor¹ land in one stream with their branch context intact. Managers start the day with the location that needs attention, not a pile of messages.

See how it works

A Fidkeep monthly report category card with positive mentions and source reviews

A Google review in Fidkeep: Harriet Smith, 4 stars

The business reply published to the review on Google

Repeated reviews show you where to start.

Wait time keeps coming upService complaints cluster at one branchCleanliness is back on the listThe welcome needs attentionPrice perception is shiftingWeekend rush stands outParking comes up more oftenWi-Fi gets criticizedMenu variety earns praiseNoise level is a topicWait time keeps coming upService complaints cluster at one branchCleanliness is back on the listThe welcome needs attentionPrice perception is shiftingWeekend rush stands outParking comes up more oftenWi-Fi gets criticizedMenu variety earns praiseNoise level is a topicWait time keeps coming upService complaints cluster at one branchCleanliness is back on the listThe welcome needs attentionPrice perception is shiftingWeekend rush stands outParking comes up more oftenWi-Fi gets criticizedMenu variety earns praiseNoise level is a topicWait time keeps coming upService complaints cluster at one branchCleanliness is back on the listThe welcome needs attentionPrice perception is shiftingWeekend rush stands outParking comes up more oftenWi-Fi gets criticizedMenu variety earns praiseNoise level is a topic

An on-brand reply draft is readyA low-rated review needs a replyLocation comparison updatedNext team action is setMonthly report is readyForeign-language review answered in kindAuto-reply rule is liveNew location added to the viewShare of positive reviews is risingInsight opened with its source reviewsAn on-brand reply draft is readyA low-rated review needs a replyLocation comparison updatedNext team action is setMonthly report is readyForeign-language review answered in kindAuto-reply rule is liveNew location added to the viewShare of positive reviews is risingInsight opened with its source reviewsAn on-brand reply draft is readyA low-rated review needs a replyLocation comparison updatedNext team action is setMonthly report is readyForeign-language review answered in kindAuto-reply rule is liveNew location added to the viewShare of positive reviews is risingInsight opened with its source reviewsAn on-brand reply draft is readyA low-rated review needs a replyLocation comparison updatedNext team action is setMonthly report is readyForeign-language review answered in kindAuto-reply rule is liveNew location added to the viewShare of positive reviews is risingInsight opened with its source reviews

Staff attention earns praiseThe coffee keeps getting mentionedTakeaway delays are reportedCheckout line is getting longerFamilies love the spaceBooking flow needs clarityAir conditioning complaints appearQuick fixes earn thanksRegulars keep coming backThe campaign was noticedStaff attention earns praiseThe coffee keeps getting mentionedTakeaway delays are reportedCheckout line is getting longerFamilies love the spaceBooking flow needs clarityAir conditioning complaints appearQuick fixes earn thanksRegulars keep coming backThe campaign was noticedStaff attention earns praiseThe coffee keeps getting mentionedTakeaway delays are reportedCheckout line is getting longerFamilies love the spaceBooking flow needs clarityAir conditioning complaints appearQuick fixes earn thanksRegulars keep coming backThe campaign was noticedStaff attention earns praiseThe coffee keeps getting mentionedTakeaway delays are reportedCheckout line is getting longerFamilies love the spaceBooking flow needs clarityAir conditioning complaints appearQuick fixes earn thanksRegulars keep coming backThe campaign was noticed

ONE WORKSPACE

The shortest path from feedback to decision.

Collecting, understanding and acting on reviews are no longer three separate jobs. Fidkeep makes them one daily rhythm.

See
Every new review from every location, on one screen each morning. No review gets lost in scattered notifications.
Understand
Fidkeep groups recurring themes by location and category, filtering out the noise so the pattern stands out.
Improve
Give the team one clear action, then see its impact in the next wave of reviews.

Every location, one daily stream.

See new reviews with rating, branch and reply status. Separate what needs a reply and what scored low with a single filter.

Your data, your team's call.

Fidkeep only reads reviews from the Google locations you authorize and uses that data solely to work for you. Reports and AI drafts save time; your team always decides what gets published.

See how we use Google data→

Solutions

Every industry sounds different.
Fidkeep understands them all.

From cafés to hospitals, fuel stations to public services: see what customers write about most in your industry, what to watch in the report and how your team works with Fidkeep.

Food, hospitality and leisure

Cafés and coffee chains

When the morning rush hits, order mistakes and wait complaints scatter across locations.

Explore the industry

Understand

The same locations keep getting reviews about long waits and wrong orders at peak hours.

Improve

The team spots the recurring theme in the location report and adjusts shift planning.

Food, hospitality and leisureCafés and coffee chains

When the morning rush hits, order mistakes and wait complaints scatter across locations.

Understand

The same locations keep getting reviews about long waits and wrong orders at peak hours.

Improve

The team spots the recurring theme in the location report and adjusts shift planning.

Explore the industry →

Food, hospitality and leisureRestaurants and quick service

When the same menu tastes different across locations, the gap shows only after complaints pile up.

Understand

Certain locations keep getting reviews about slow service, cold food and dirty tables.

Improve

Operations compares locations on the same themes and sends audits where they matter.

Explore the industry →

Public and mobilityPublic institutions and municipal services

Citizens describe their visits on Google, but inside the institution those reviews belong to no one.

Understand

Reception, processing time and poor directions keep coming up at service buildings.

Improve

The institution tracks reviews by service point and publishes measured replies free of personal details.

Explore the industry →

Public and mobilityFuel stations

Drivers stop for minutes, but an ignored forecourt or a dirty restroom sticks with them.

Understand

Forecourt service, shop checkout and restroom cleanliness keep coming up at certain stations.

Improve

Regional teams compare stations on the same themes and send inspections where complaints cluster.

Explore the industry →

HealthHospitals and health centers

Patients write more about waiting, registration and communication than treatment, and those reviews scatter across sites.

Understand

Reception, long waits and unclear information keep coming up at the same sites.

Improve

The patient experience team sees themes by site and publishes careful replies free of personal details.

Explore the industry →

Resources

Product and operating notes

Three branch pins converging into a single review card

UpdatesSeptember 12, 20263 min

Every location, one daily view

Check new customer reviews and the locations that need attention, across your whole network, from one screen every day.

Read the article

An arrow from a starred customer review to a check mark

ProductSeptember 2, 20263 min

How Fidkeep works: From customer review to team decision

From connecting locations to tracking the result, the Fidkeep workflow that turns customer reviews into clear team decisions.

Read the article

Grouped similar comments turning into a checked action list

Business Guides

Business GuidesAugust 25, 20263 min

Turn customer reviews into operating decisions

A practical way to turn recurring customer reviews into clear decisions on staff training, service standards and location follow-up.

Read the article