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Food, hospitality and leisure

  • Cafés and coffee chainsSee where each location slips at peak hours
  • Restaurants and quick serviceCatch quality gaps between locations early
  • Hotels and hospitalityTrack rooms, front desk and value in one report
  • Entertainment venuesSpot hardware and connection issues early

Retail and services

  • Retail and grocery chainsTrack checkout, stock and store order by store
  • Beauty salons and spasTrack bookings, hygiene and stylist consistency
  • Gyms and fitness chainsSeparate equipment, crowding and membership issues
  • Bank and finance branchesTrack branch waits and staff support

Public and mobility

  • Public institutions and municipal servicesSee how citizens experience every service point
  • Fuel stationsTrack forecourt, shop and restrooms by station
  • Automotive service and dealershipsTrack delivery times and price clarity

Health

  • Hospitals and health centersFollow the patient experience from reception on
  • Dental and aesthetic clinicsTrack trust from booking to results
  • PharmaciesSee stock and advice issues by pharmacy
  • Veterinary clinicsTrack care, pricing and emergency access

Operating model

  • OverviewWhy reviews are your most accessible operating data
  • How it worksA four-step daily rhythm from connection to action

Capabilities

  • All reviewsEvery location's new reviews on one screen each morning
  • Smart reportsSee, location by location, what the average hides
  • AI repliesDrafts in the reviewer's language, approved by your team
  • Brand voiceOne tone, form of address and sign-off everywhere
  • Smart rulesEmail your team when an important review arrives
  • Review topicsEvery review split by topic and sentiment

Resources

  • View allEvery article, newest first
  • ProductHow Fidkeep works, step by step
  • UpdatesWhat we have shipped and improved
  • Business GuidesTurn reviews into operating decisions in your industry
  • LegalTerms, privacy, KVKK and company details
LATESTEvery location, one daily view

Check new customer reviews and the locations that need attention, across your whole network, from one screen every day.

Read the article
Solutions+All industriesCafés and coffee chainsRestaurants and quick serviceHotels and hospitalityEntertainment venuesRetail and grocery chainsBeauty salons and spasGyms and fitness chainsBank and finance branchesPublic institutions and municipal servicesFuel stationsAutomotive service and dealershipsHospitals and health centersDental and aesthetic clinicsPharmaciesVeterinary clinics
Why Fidkeep+OverviewHow it worksAll reviewsSmart reportsAI repliesBrand voiceSmart rulesReview topics
Resources+OverviewProductUpdatesBusiness GuidesLegal
Pricing↘Sign inTR

Resources

Understand the product.
Get more out of every review.

Read how Fidkeep works, what we've shipped and practical ways to turn reviews into operating decisions, from cafés to hospitals.

SEE★★★★☆
UNDERSTAND
IMPROVE
AllProductUpdatesBusiness Guides
Three branch pins converging into a single review cardUpdates
UpdatesSeptember 12, 20263 min

Every location, one daily view

Check new customer reviews and the locations that need attention, across your whole network, from one screen every day.

Read the article
An arrow from a starred customer review to a check markProduct
ProductSeptember 2, 20263 min

How Fidkeep works: From customer review to team decision

From connecting locations to tracking the result, the Fidkeep workflow that turns customer reviews into clear team decisions.

Read the article
Grouped similar comments turning into a checked action listBusiness Guides
Business GuidesAugust 25, 20263 min

Turn customer reviews into operating decisions

A practical way to turn recurring customer reviews into clear decisions on staff training, service standards and location follow-up.

Read the article

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Fidkeep

Why Fidkeep

OverviewHow it worksSmart reportsAI repliesSmart rulesPricing

Solutions

CafésRestaurantsPublic servicesFuel stationsHealth centersAll industries

Resources

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Company

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Legal

Terms of ServicePrivacy PolicyKVKK Privacy NoticeCookie PolicyAll legal documents

¹ Fidkeep currently supports Google Maps reviews only; Yandex Maps and Tripadvisor support will arrive in upcoming releases.

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