Fuel stations
Track every detail at your fuel stations, from pump to restroom
Fidkeep brings Google, Yandex Maps and Tripadvisor reviews¹ from all your stations into one view. It separates forecourt service, shop and restroom themes by station and links every finding to the reviews behind it.
- Challenge
Drivers stop for minutes, but an ignored forecourt or a dirty restroom sticks with them.
- Recurring theme
Forecourt service, shop checkout and restroom cleanliness keep coming up at certain stations.
- With Fidkeep
Regional teams compare stations on the same themes and send inspections where complaints cluster.
What reviews mean in this industry
A fuel stop is short but has many parts: the welcome at the pump, paying in the shop, the restroom and the grounds. A station on a long drive gets remembered for one bad detail.
Across a dealer network, these reviews are scattered. Head office learns which station has a restroom problem and which has a forecourt problem only once ratings fall.
What customers write about most
- Forecourt service
Attendant attention, fueling and small touches like cleaning the windscreen.
- Shop and checkout
Waiting to pay, product range and prices.
- Restroom cleanliness
What travelers write about most often and most plainly.
Which topics does Fidkeep track in this industry?
A star rating tells you how happy customers are; topics tell you why.
Fidkeep sorts every review in this industry into the topics below and marks, for each topic, whether the customer spoke positively, neutrally or negatively. If one review praises one topic and complains about another, you see both. Filter by topic and sentiment, and when a negative review lands on a topic that matters, Smart Rules email the right person.
Topics in this industry6
- Forecourt / Fuel Service
- Products / Range
- Restrooms / Washrooms
- Service / Staff
- Price / Value
- Cleanliness / Hygiene
Example in the app
- Forecourt / Fuel Servicepositive
- Products / Rangeneutral
- Restrooms / Washroomsnegative
How teams work with Fidkeep
The whole network in one view
Filter every station's reviews by station, rating and reply status.
Dealers and regions together
On higher plans, assign team members to stations so dealers and regional teams see the same reviews.
Short replies for drivers
AI drafts a short reply based on the review's language and rating. The team approves and publishes.
What to watch in the monthly report
- Restroom complaints
See which stations keep drawing cleanliness complaints.
- Forecourt experience
Compare praise and complaints about forecourt service across stations.
- Shop experience
Follow the trend in reviews about the shop and checkout.
Frequently asked questions
Clear answers on product, data and billing.
Which review topics does Fidkeep track for fuel stations?+
Fidkeep sorts reviews in this industry into these topics: Forecourt / Fuel Service, Products / Range, Restrooms / Washrooms, Service / Staff, Price / Value, and Cleanliness / Hygiene. For each topic it marks separately whether the customer spoke positively, neutrally or negatively.
Do I choose the topics?+
No. Fidkeep identifies your industry from your location's Google category and uses that industry's topics.
Can one review cover more than one topic?+
Yes. Each topic gets its own sentiment, so if a review praises one topic and complains about another, you see both.
Are my older reviews tagged too?+
Yes. When you connect a location, past reviews are tagged in the background. Older reviews don't trigger Smart Rules notifications.
What should fuel stations watch in the monthly report?+
Restroom complaints: See which stations keep drawing cleanliness complaints. Forecourt experience: Compare praise and complaints about forecourt service across stations. Shop experience: Follow the trend in reviews about the shop and checkout.